Customer replies
Reply to an availability question
Use it when
A customer asks whether a particular day or time is available.
Fictional input
Customer message: “Could you fit me in after 2 p.m. on Friday?” Confirmed facts: Open Monday to Friday, 9 a.m.–5 p.m. Friday appointments are currently available at 2:30 p.m. and 4 p.m.
Illustrative output
We currently have Friday appointments at 2:30 p.m. or 4 p.m. Which time would suit you?
Reusable prompt
Write a brief, courteous reply to the customer using only the message and confirmed business facts below. Answer the availability question directly. Do not offer a time or make a commitment unless the facts say it is available. If the answer cannot be determined, ask one concise follow-up question. Customer message: [paste customer message here] Confirmed opening and availability facts: [paste confirmed facts here]